FAQ | Mens Jewellery Shop
Where are your products sourced from?
I have found jewellery from all over the world, currently I have suppliers in Sydney, Australia; Toronto, Canada; Barcelona, Spain and more are on the way. I am always looking out for new items to share with you.
Do you have an Instagram or Facebook page?
Why did you start mensjewelleryshop.com?
I have always had a passion for fashion and jewellery but have always found it hard to find reasonably priced, great looking and good quality jewellery for men... That is when I decided to start mensjewelleryshop.com to help everyone easily find beautiful products that will suit any occasion.
How will my order be shipped?
Worldwide shipping provided by Australia Post, dispatched on the next business day in Melbourne, Australia. A tracking number will be provided via email once the item has been dispatched from the warehouse.
Once the item has been picked up by Australia Post, orders in Australia will arrive within 3 to 5 business days depending on your location (regional and WA might take longer).
If you decide to use Australia Express Post, orders should arrive next day for metro areas or in 2 to 3 business days if regional or WA.
All expected delivery times can be found on the Australia Post website by clicking here.
International orders will be sent via Australia Post using the "Pack and Track International" - This is a tracked service which will usually take between 3 and 10 business days depending on customs in your country and your location (major city vs regional). Any customs duties or taxes are the responsibility of the purchaser.
Shipping Rates - within Australia
Regular shipping - AUD $9.50
Express shipping - AUD $15.95
Shipping Rates - International
Pack and Track International - AUD $21.95
Please note: mensjewelleryshop.com will not be held responsible for lost goods if an incorrect shipping address is provided - please double check your address before completing your order.
If you item has not arrived in the above time frames, first check the tracking number provided on the Australia Post website here. If you item has not arrived and the website indicates the package has been received or if the package has arrived damaged, please contact me immediately via email: email@example.com
What are your Exchange and Return Policies?
If you have purchased a product and it is the wrong size, you are entitled to an exchange from mensjewelleryshop.com within 30 days of purchase. The purchaser will pay for the shipping back to the warehouse, however I will provide free standard shipping of the replacement product as long as the returned item is in perfect condition and in the original packaging.
I will endeavour to include a free ring sizer in each order (subject to availability) so if the size isn't right, the second time round it should be.
Please contact me via email: firstname.lastname@example.org with any Exchange enquires.
mensjewelleryshop.com does not accept returns for change of mind.
By purchasing from this site you agree to our Terms of Service and Return Policy. mensjewelleryshop.com will not be held responsible for lost goods if an incorrect shipping address is provided. We do nonetheless give refunds in the event that the product was damaged in transit.
Please contact me via email: email@example.com with any questions or queries about the Exchange & Return Policy or with any question I can help you with!